REFUND POLICY

Thank you for booking and/or traveling with authorise to conduct business as “Gusti Bali Tours” (Hereinafter “The Company”).

The purchase of any traveling packages, services or booking （Hereinafter “The Products”) through The Company constitutes a contractual arrangement between you ( Hereinafter “The Traveler”) and The Company, and represents The Traveler’s acceptance of The Company’s Terms and Conditions set out herein. Please ensure that you read carefully and understand these Terms and Conditions prior to booking. You are advised to check The Company’s website or to request the latest version of the Terms and Conditions.

1.1 What is refund?
Refund is an amount of money you will receive after cancelling any refundable tour bookings by The Traveler that have been made using The Company website.

1.2 How to request a refund?
The refundable payment is calculated by days prior to commencement of services, the cancellation must be requested on Contact Us Form with Subject: Refund. The cancellation date is the day that the cancellation form is submitted.

1.3 What are the acceptable reasons to request a refund?
In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by or double booking.

1.4 Force Major Events
Force Major Events include but are not limited to natural disaster (floods, earthquakes), epidemic, riot, a declaration of war, war, military action, terrorist action, embargo, sanctions, changes in laws or regulations, lightning, hurricanes / typhoons / cyclones, labor strikes, demonstrations, airline or hotel bankruptcy or insolvency, and so forth.

1.5 The Company shall not be responsible for any damages or losses caused by any means to any party if The Company cannot process The Traveler order because of the Force Major Events.

1.6 In the event of non-performance due to the above reasons, the client is entitled to reschedule the event after 1 month of the incident, and it should be rescheduling of the date of the event with the already paid deposit to the new dates mutually agreed by both parties.

1.7 In the event of non-performance due to any other reasons, there will be fee charged for rescheduling.

1.8 The refund policy will only applicable for transportation and guide fee. For refund of the hotel’s fee will follow based on hotel’s policy where will the client is staying.

1.9 When will I receive my refund?
The refund process will take up to 90 days.

2.0 How much will I get back on my refund?
The refund amount varies depending on the agreement policy.
Please note that all refunds are subject to a fee of IDR250,000.

2.1 Can my refund request denied?
If the refund request is submitted with an invalid reason, or if you are unable to provide the required supporting documents/information, it will be automatically canceled. 

 

Last update November 30, 2024